Service
Because we know the answer
The operation, use and maintenance of medical devices is subject to strict legal requirements and requires a high degree of reliability and experience. At RZ Medizintechnik, we bring together technical expertise with a passion for supporting you. Because of this, our service team is your reliable partner when it comes to important purchasing decisions, such as the smooth delivery of spare parts and accessories, rapid problem diagnostics and technical training.
As a competent, guiding and helping partner,
we are here to help you with any questions and problems you may have.
Rainer Zubrod
- Trainings and Webinars
- Frequently Asked Questions
Find answers here
If you have forgotten your password, you can request a new one here.
Alternatively, you can send us an email with your data and our administrator will get in touch with you as soon as possible.
(Email address: info@rz-medizintechnik.com)
RZ are the initials of Rainer Zubrod, CEO of RZ Medizintechnik. He founded the company in 1995 and still runs it today with his family. For more information, click here.
Yes, RZ delivers to all parts of the world. You can find an overview of countries with the responsible contacts here. If you are visiting our homepage as a buyer from a hospital, or as a doctor, your area manager will refer you to a local specialist dealer.
Specialist dealers can order directly from RZ Medizintechnik by E-mail or telephone.
As medical devices involve country-specific registrations and special installations, buyers from a hospital or doctors can only purchase the goods from their local specialist dealer.
Given that all RZ products are high-quality medical devices which are subject to a special returns process, please use our return form for your return. Once you have filled out the form, you will receive a number which should be attached to your package. Detailed instructions and the return form can be found here.
RZ Medizintechnik offers a standard warranty period of 2 years. This does not cover incorrect handling, misuse and natural wear and tear.
There is no minimum quantity you need to order. For custom-made products, this depends on the product and the type of instrument. Please let us know which item this is and we will send you more detailed information.
Of course, all our products carry a CE marking. DQS Medizinprodukte GmbH is the notified body of RZ.
RZ Medizintechnik offers transparent pricing in medical technology. Regular internal and external quality assurance along with constant internal controls guarantee you quality products of the highest standard at a fair price. We view cost-conscious trading in the interests of our customers as our mission.
Our quality management employees will be happy to assist you. Simply contact us via email or call +49 7462/9470-0 and we will help you.
If you wish to use RZ as an OEM manufacturer, it is possible to send the products with your own company name or without laser markings entirely.
We take part in ARAB HEALTH, FIME, MEDICA and ZDRAVOOCHRANENIJE every year. You can also find us at a variety of specialised conventions. More information can be found here.
Every package that we send comes with a tracking number, which you can use to find out where your package is at any time.
We can ship your package with the carrier of your choice. The common carriers are DPD, FedEx, DHL, UPS and RIM Logistics.
Search for the RZ app in the Apple Store or in the Google Play Store and follow their instructions to install the app.
Yes, if you think you would be a good fit for our team and would like to submit an application, please click here and fill out our online application form. We look forward to receiving your informative application documents.
RZ offers you products from almost all fields of medical technology. Our product range includes more than 15,000 instruments in the field of open surgery, divided into general surgery, ENT, neurosurgery, orthopaedics, plastic surgery, thoracic and vascular surgery, ophthalmology and spinal surgery. In the field of endoscopy, we offer instruments for laparoscopy, arthroscopy, urology, hysteroscopy, ENT, spinal endoscopy and plastic surgery. We also carry medical equipment such as camera systems, LED and Xenon light sources as well as insufflators and pumps.
We always use the best possible material for each product in order to meet both medical and regulatory requirements. We rely on DIN standards as well as the experience of our qualified production employees. Our modern machinery enables us to process all German stainless steels, titanium, titanium alloys, aluminium and plastics.
Yes, because we believe that user manuals and operating instructions are an integral part of every product and deserve the same attention as the product itself. All operating instructions can be found here.
We use universal power supply units, so these are 100–240 V, 50/60 Hz.
We offer you various recommended sets for almost all fields. Many of these can be found at the front or back of our catalogues as well as on our website under the individual product areas. If you need more sets, please do not hesitate to contact us, and we will put together a suitable set for you.
We have a special replacement offer for optical systems made by any company. To make use of this, please let us know which model it is and we will send you a quote as soon as possible. We can also offer you the replacement of instruments and devices, as well as the repair of all products from any companies on request.
Repairing an optical system usually takes one to two weeks. Other instrument repairs take different amounts of time, largely depending on the degree of damage.
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